SHIPPING & RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You cannot return alcohol.
To start a return, you can contact us at order@symbevbrands.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at order@symbevbrands.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at order@symbevbrands.com. We will not refund any alcohol purchased.
A Message From Their Opportunity
"We are a national children's charity that delivers & subsidizes local sport for development & community engagement programming. Our programs & services help eliminate barriers of access & promote a lifestyle of giving back, empowering youth to reach their full potential."
How does Their Opportunity Provide Support?
Step 1: Receive Family’s Application and Information
Step 2: Verify Financial Need of Family
Step 3: Distribute Subsidy (Provided by donors and partners like us!)
This can be done in a variety of ways, but Their Opportunity’s longest standing pillar is their subsidies program. It's built to help remove the financial barrier to ensure children from all economic backgrounds can by funding a portion or all of their registration league fees so they have an equal opportunity to participate in grassroots sports and recreation.
Their Opportunity also hosts an ongoing hockey equipment drive that sees over 1000 bags of gently used or new hockey equipment collected and distributed through our league partners and subsidy families but also to 35 indigenous communities across Canada! Their Opportunity works closely with many equipment manufacturers and retailers to provide the best cost savings to our subsidy families as possible to as many sports as possible!
DONATING WITH EVERY PURCHASE
5c from every can, and 10c from every pint purchased of Locker Room Lager is donated to Their Opportunity.
